Quality frameworks for telephone triage

Telephone triage in Western Australia.

We describe the development and operations of the first large-scale Australian medical telephone triage centre. Studies have commenced to evaluate efficacy and safety of the service, as well as gauge the impact on demand for healthcare services.

Death of an infant after contacting a telephone triage call centre: is telephone triage really safe?

The death of a previously well 13-month-old infant approximately 5 h after his mother contacted the Queensland Nurse led telephone triage call centre '13Health' for advice is the first Australian casualty of telephone triage. Experience from this case and another 'near miss' incident Australia highlight the potential of this model of care to harm patients using the service when it attempts to p...

Telephone triage in-hours: does it work?

Telephone Triage Service Data for Detection of Influenza-Like Illness

BACKGROUND Surveillance for influenza and influenza-like illness (ILI) is important for guiding public health prevention programs to mitigate the morbidity and mortality caused by influenza, including pandemic influenza. Nontraditional sources of data for influenza and ILI surveillance are of interest to public health authorities if their validity can be established. METHODS/PRINCIPAL FINDING...

Validity of telephone and physical triage in emergency care: the Netherlands Triage System.

BACKGROUND Due to emergency care overcrowding, right care at the right place and time is necessary. Uniform triage of patients contacting different emergency care settings will improve quality of care and communication between health care providers. OBJECTIVE Validation of the computer-based Netherlands Triage System (NTS) developed for physical triage at emergency departments (EDs) and telep...